FAQ


Postage and Shipping Related FAQ's

Is your artwork ready to be posted straight away?
Our digital prints and original artwork is ready to be posted straight away. Our Giclee prints are 'print to order' and we endeavour to get them to you within 7-10 working days - and quicker than this wherever possible.

Who pays the customs fee?
Buyers from outside the UK are responsible for paying their own customs/import fees. Sew Botanical has no control over customs fees and import taxes which may incur

Can I include a gift message?
Yes, you can! Enter your message at checkout - we gift wrap all our orders so you can be sure your package will arrive looking pretty :)

Help! I gave you the wrong/incomplete delivery address!
In the event of this you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.

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Artwork FAQ's

Do your prints come with frames?

No, they don't. However, we have written a helpful framing guide to help you choose the right frame for you. Check it out here

What paper do you use?
310gsm German Etching Archival Paper for the Giclee prints and 200gsm Satin coated paper for the Digital Prints

What is a giclee print?
Giclée fine art printing is the gold standard when it comes to producing museum-level quality prints.
It is made by using pigment based inks which means they are very accurate, archival prints. Sometimes, it’s very difficult to distinguish between giclees and the original artwork. The type of archival inks used on Giclée printers won’t fade when displayed in normal conditions indoors; colours will retain their brilliance for a lifetime.

Can you make custom pieces?
We will certainly consider it - it will depend on our workload at the time of getting in touch. Please send us an email hello@sewbotanical.co.uk